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Accessibility statement

Last updated: 2 October 2026

This statement applies to the What's My Drug medicines pages that NHS trusts and other organisations share with patients, carers and staff. These are the pages at addresses starting whatsmydrug.org/main/: the search page, each medicine's page, the feedback page and the usage report page.

What's My Drug is provided by Mistura Informatics Limited. We want as many people as possible to be able to use these pages, including people with a learning disability, people with low vision and older people. For example, you should be able to:

  • make the text bigger with the A, A+ and A++ buttons at the top of each page
  • switch between day and night colours with the sun and moon buttons, or let the page follow your device
  • zoom in up to 400% without the text spilling off the screen
  • use the pages on a phone as narrow as 320 pixels without scrolling sideways
  • get around the pages using just a keyboard
  • use the pages with a screen reader
  • read each medicine in an Easy Read version with pictures and short sentences
  • listen to each medicine read aloud, with chapters you can jump between
  • watch a short video about each medicine, with subtitles
  • read the Easy Read version, and listen or watch, in other languages where a translation exists

We have also made the wording as simple as we can. The medicines information itself is written by pharmacists, and the Easy Read version is there for anyone who finds it hard to follow.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible these pages are

We know some parts of these pages are not fully accessible:

  • Some organisations still link to an earlier version of these pages, at addresses like whatsmydrug.org/ followed by the organisation's name. That version has not been tested and is being replaced by the pages this statement covers.
  • Recordings in some languages use a computer voice that may not say every medicine name correctly. The written version on the same page is always correct.
  • Listen and Watch versions are not yet available in every language.

Feedback and contact information

If you need information on these pages in a different format, such as large print, audio recording or Easy Read, or you have found a problem, contact us:

We will consider your request and get back to you within 5 working days.

Reporting accessibility problems with these pages

We are always looking to improve the accessibility of these pages. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us at admin@whatsmydrug.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint, you can contact the Equality Commission for Northern Ireland.

Technical information about this website's accessibility

Mistura Informatics Limited is committed to making these pages accessible, so that the organisations who share them can meet the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These pages are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, because of the earlier version of the pages listed below.

Content that is not accessible

Non-compliance with the accessibility regulations

The earlier version of these pages, still linked by some organisations at whatsmydrug.org/ followed by the organisation's name, has not been tested against WCAG 2.2 and may not meet it. We are moving every organisation to the new pages, and the old addresses will then take you straight to them.

What we are doing to improve accessibility

  • moving every organisation from the earlier pages to the pages covered by this statement
  • testing these pages with more screen readers, including TalkBack on Android and NVDA and JAWS on Windows
  • having pharmacists check how medicine names are said in each recording
  • adding Listen and Watch versions in more languages

Preparation of this accessibility statement

This statement was prepared on 2 October 2026. It was last reviewed on 2 October 2026.

These pages were last tested on 2 October 2026 against the WCAG 2.2 AA standard. The test was carried out by our developer, using automated testing (axe-core), the VoiceOver screen reader on iPhone, and checks by hand of keyboard use, text size, zoom and reflow at 320 pixels wide, colour contrast, language settings and how changes are announced to screen readers.

We tested the search page, a medicine page in all four versions (Read, Easy Read, Listen and Watch) in English and in a translated language, the email dialog, the feedback page and the usage report page.