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Deleting your What's My Drug account

Last updated: 24 September 2026

What's My Drug is provided by Mistura Informatics Limited. This page explains how to delete your account and the information in it, whether you use the website, the iPhone app or the Android app.

Delete your account yourself

  1. Open What's My Drug in the app, or sign in at whatsmydrug.org.
  2. Go to Settings.
  3. Scroll to Delete your account and choose Delete my account.
  4. Confirm. Your account is deleted straight away and you are signed out.

This works the same way if you use the app without an account.

If you pay through the App Store or Google Play

Subscriptions bought in the app are billed by Apple or Google, and deleting your account does not stop them. Cancel first so you are not charged again:

  • iPhone: Settings, your name, Subscriptions, What's My Drug, Cancel Subscription.
  • Android: Play Store, your profile, Payments and subscriptions, Subscriptions, What's My Drug, Cancel subscription.

Subscriptions paid for on the website are cancelled automatically when you delete your account.

If you cannot sign in

Email admin@whatsmydrug.org from the address you use with What's My Drug, with the subject "Delete my account". We will confirm the request is yours and then delete the account. We complete requests within one month, and usually much sooner.

What is deleted

  • Your name, email address and password.
  • Your medicines, reminders, notes, dose record and history.
  • Your saved medicines and notification settings.
  • Any nominated supporter's details.
  • The push notification tokens for your devices.

What is kept, and for how long

  • Payment records. If you paid on the website, the record of each payment is kept for six years, as the law requires for accounting. It does not include your medicines or dose record. Apple and Google keep their own purchase records under their own policies.
  • Server logs. Technical logs, which can include an IP address, are kept for up to 90 days and then deleted.
  • Backups. Copies in our backups are removed as the backups are replaced, within 30 days.

Deleting some of your information without closing your account

You do not have to delete your whole account to remove information from it. In the app or on the website you can:

  • remove a medicine, which also removes its reminders and dose record,
  • remove your supporter from Settings,
  • turn off email or push reminders in Settings.

For anything else, email admin@whatsmydrug.org. More detail is in our Privacy Policy.