Terms and Conditions

Last updated: 6 October 2026

What's My Drug provides general information about medicines and tools to help you keep track of them. It is not medical advice and does not diagnose, prescribe or replace the advice of your pharmacist, GP or other healthcare professional. Always follow the instructions you have been given for your own medicines and the leaflet in the pack.

1. Who we are and what these terms cover

What's My Drug is provided by Mistura Informatics Limited, 2 Geps Place, Ashington NE63 8HH, United Kingdom. These terms apply to your use of the What's My Drug website at whatsmydrug.org and the What's My Drug apps for iPhone and Android (together "the service"). By creating an account you agree to them. Our Privacy Policy explains how we look after your information.

NHS trusts and other organisations can share What's My Drug medicines pages with patients, at addresses starting whatsmydrug.org/nhs/. Those pages can be used without an account, so the sections of these terms about accounts, subscriptions, reminders and supporters do not apply to them. The pages are provided by Mistura Informatics Limited for the organisation shown on them. The information on them is the same pharmacist-reviewed content as the rest of the service, and the same limits in sections 2 and 7 apply.

2. The service

The service gives you medicine information in several formats and languages, lets you add your medicines and set reminders, keeps a record of the doses you mark as taken or missed, produces charts and reports from that record, and can alert a supporter you nominate. Content is prepared and reviewed by pharmacists, and we work to keep it accurate and current, but medicines information changes and we cannot promise it is complete, error-free or right for your circumstances.

Reminders depend on your device, your network and third-party notification and email services. We cannot guarantee that every reminder is delivered on time, and you should not rely on the service alone to take medicines that are critical to your health.

3. Your account

You must be at least 16 and give accurate details. Keep your password private and tell us if you think someone else has used your account. You are responsible for what happens under your account. If you record medicines for someone in your care, you confirm you are entitled to do so. If you nominate a supporter, you confirm they have agreed to receive alerts about you.

4. Subscriptions and payment

Access to the service requires a paid subscription, monthly or yearly. Prices are shown before you subscribe and include VAT where it applies.

Website subscriptions are billed by Stripe. They renew automatically at the end of each period until you cancel. You can cancel at any time from Settings and keep access until the end of the period you have paid for. If you are new to the service and cancel within 30 days of your first payment, contact us for a full refund.

App subscriptions are billed by Apple or Google through your App Store or Google Play account, under their terms. They renew automatically unless you cancel at least 24 hours before the end of the current period, which you do in your device's subscription settings, not in the app. Refunds for app subscriptions are handled by Apple or Google under their policies.

We may change prices for future periods and will tell you at least 30 days in advance; the change applies when your subscription next renews. Care providers and organisations use a separate licence, available at mappsorg.com.

5. Acceptable use

The service is for your own use, or for someone in your care. You must not copy, scrape, redistribute or sell the content, attempt to gain access to other people's accounts or our systems, use the service unlawfully, or in a way that damages or overloads it. Content, design, audio, video, illustrations and software are owned by us or our licensors and protected by copyright; you may use them only within the service.

6. Ending your account

You can delete your account at any time from Settings; this removes your account and its contents permanently. We may suspend or close an account that breaks these terms, or if we withdraw the service, in which case we will refund any unused part of a website subscription.

7. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, we are not responsible for loss or damage that results from relying on the service in place of professional medical advice, from reminders not being delivered, from events outside our reasonable control, or that was not a foreseeable result of our breaking these terms. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.

8. Changes to the service and these terms

We improve the service over time and may add, change or remove features. If we change these terms in a way that affects you, we will tell you by email or in the app before the change takes effect.

9. Law and complaints

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, without affecting the rights you have as a consumer where you live. If you have a complaint, contact us first at admin@whatsmydrug.org and we will do our best to put things right.

10. Contact

Mistura Informatics Limited, 2 Geps Place, Ashington NE63 8HH. Email admin@whatsmydrug.org.